New Carer Gateway and Alfred Health Carer Services

We are happy to announce that Alfred Health is working as part of a group of support providers led by Merri Health, to deliver carer services across Victoria. Carer Gateway is a new Federal Government initiative to support carers.  The new model of delivery is designed by carers and aims to improve and expand services.

 What you need to know:

 ·         At this point, there are no changes to how you receive services from us.

·         We will continue to provide support to carers across the Southern region.

·         If you need respite or support- still call Alfred Health Carer Services on 1800 052 222.

Click the links for more information on the recent Federal Government announcement and Merri Health’s media release.

Information for carers about the new Carer Gateway and Alfred Health Carer Services

There will be some new services for carers coming later this year. In brief,…

  • From July, new online supports are available through the “Carer Gateway”  including peer support, self-guided coaching and a new phone-based counselling service.

  • From September carer supports will be available from a new network of “Carer Gateway” service providers. They will provide: carer support planning, financial packages for practical assistance, in person counselling/coaching/peer support; and emergency respite care.

The Government has not announced who the new Carer Gateway service providers are as yet. In the meantime, it is business as usual for Alfred Health Carer Services.

  • Until the end of November…
    You can continue to contact Alfred Health Carer Services on 1800 052 222 for urgent respite, information and support. We will assist you to contact the new Carer Gateway service provider when it starts in September.
    You can also continue to contact Alfred Health Carer Services for carer support, dementia phone support and carer events on 9076 6111. These services will be delivered independently to the Carer Gateway.

For more information about “Carer Gateway” services, please see this website or call 1800 422 737.

Carer Services Dandenong Office Closure

Dear Carers,

I am writing to let you know that from June 30 this year, the Alfred Health Carer Services office at 31 Princes Highway Dandenong will be closed. All services will be relocated to our Caulfield and Frankston offices.

This change will not affect the availability of services, however, we do understand that the move may inconvenience some people.

If you have any questions regarding the change, or you will be inconvenienced by the move and would like to discuss your options, please contact us on 1800 052 222.


Justin Pacey


Alfred Health Carer Services