About Us
The Commonwealth Carer Respite & Carelink Centre Southern Metropolitan Region is the regional contact point for carers in Victoria, who require support and respite services to assist them in their caring role. In addition to carer support, the service provides information about local aged and disability services to assist people to live independently in their own home.
A carer is someone of any age who provides unpaid substantial care to an older person or someone with a disability, dementia, mental health condition or chronic condition. The care has to be ongoing or likely to be ongoing for at least six months, except in the case of palliative care.
Carer support services are available from 8.30am-5.00pm weekdays, including an urgent response 24 hours a day, by calling 1800 059 059. This service provides emotional support to carers, assists them to make informed choices about their caring and support needs, and can arrange access to respite services tailored to meet their needs and the person they care for.
The community information and referral service is available from 8.30am–5.00pm on weekdays by calling 1800 052 222. This service is aimed at people living at home alone, general practitioners, service providers and students who require information about community aged care, disability and other support services.
In addition, a range of publications, pamphlets and promotional programs are available.
To Contact Us
For the carer respite and support service, please call 1800 059 059. If the matter is urgent you can call this number 24 hours a day.
For the community information and referral service, please call 1800 052 222 from 8.30am-5.00pm, weekdays only.
If you need an interpreter, please call the Translating and Interpreting Service on 131 450 and ask to speak to the “Carer Respite and Carelink Centre Southern Region”, on one of the above numbers.
